Privacy Policy
Your privacy is our priority at CoeGent Technology.
Protecting Your Privacy
Coegent Technology is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Coegent Technology is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.
Set out below is information that Coegent Technology is required to communicate to its customers. Coegent Technology recommends that you keep this information for future reference.
Your Personal Information
Personal information held by Coegent Technology may include your name, current & previous addresses, telephone/phone number, email address, bank account or credit card details, occupation, driver’s licence number & your Coegent Technology PIN, username or password. Coegent Technology also holds details of your Coegent Technology services (including their status).
If you choose not to provide certain personal information, Coegent Technology may not be able to provide you with the services you require, or the level of service on which Coegent Technology prides itself.
How We Collect Personal Information
Coegent Technology collects personal information in a number of ways, including:
- Directly from you, when you provide information by phone or in application forms, or when you submit your personal details through Coegent Technology’s websites (e.g. during www.shadowinfosystem.com registration or trial services)
- From third parties such as Coegent Technology’s related companies, credit reporting agencies or your representatives
- From publicly available sources of information
- In response to a survey, contest or sweepstakes
- From the organisations identified below under ‘When Coegent Technology discloses your personal information’
- From Coegent Technology’s own records of how you use your Coegent Technology services; or when legally required to do so
- Also, your personal information is collected so that Coegent Technology can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). Coegent Technology does this to keep you informed of its products, services and special offers. If you do not wish Coegent Technology to promote and market its products, services and special offers to you, please call +91-11-41641506.
When We Disclose Your Personal Information
In order to deliver the services you require, Coegent Technology may disclose your personal information to organisations outside of Coegent Technology. Your personal information is disclosed to these organisations only in relation to Coegent Technology providing its services to you. These organisations may carry out Coegent Technology’s:
- Customer enquiries
- Mailing operations
- Billing and debt-recovery functions
- Information technology services
- Installation, maintenance and repair services
- Marketing and telemarketing services
- Market research
- Website usage analysis
- Also, your personal information is collected so that Coegent Technology can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). Coegent Technology does this to keep you informed of its products, services and special offers. If you do not wish Coegent Technology to promote and market its products, services and special offers to you, please call +91-11-41641506.
Coegent Technology’s Web Sites
In some cases, cookies may collect and store personal information about you. Coegent Technology extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.
Coegent Technology may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for Coegent Technology’s web sites to remember your preferences. As such, cookies are designed to improve your experience of Coegent Technology’s web sites.
Coegent Technology also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Coegent Technology collects and manages IP addresses as part of the service of providing internet session management and for security purposes.